I have been creating and developing brands since 2003 and in that time have gained a vast amount of experience and knowledge. I have crafted this FAQ page to answer many of the frequently asked questions I have been asked along the way.
Have more questions? Please feel free to get in touch with your questions.
I’m new to this whole website thing, how does it work?
You can learn about our time-proven process in my design process section. There you will find the step-by-step process all laid out for you.
How much does a website cost?
The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $1,190 range for basic business sites and range upward depending on your unique needs.
How long does it take to design and build a website?
The time it takes to produce a website depends on the size and complexity of your site and the quality of content that you have ready to go. A basic website typically takes around 4 weeks from beginning to end. You can learn more about my turnaround times on the Turnaround Times page.
Do I need my own domain name and web hosting?
Yes, I can help you get this set up and we can work with your existing provider. I am not a web hosting company.
Will my website work on mobile devices?
Yes, it will. All the websites I design work on all devices. Depending on your requirements we can design and develop your site using responsive design so that the site is optimized for mobile devices.
Do you do eCommerce/Online Store websites?
Yes, I do.
What is a Content Management System?
A Content Management System is a tool that allows you to maintain the pages of your website yourself, without the need for any technical skills. A CMS allows you to edit and add pages, images, products or blog entries to your website. No additional software is required – all you need is a web browser and an internet connection. You may find more information about that here
Do you provide training?
Yes, I provide all our clients with training on maintaining their website.
Can you help me with Social Media and Email Marketing?
I sure can. As part of your project, we can include social media and email marketing services.
What is Search Engine Optimization (SEO)?
Search Engine Optimization is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.
There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website. Focus on well written, keyword rich and appropriate content is the key.
Do you write the content for my site?
Yes, we do. As a marketing agency, we have team members who specialize in writing.
Can you design my logo?
Yes, I can!
What is a domain name?
A domain name is your address on the internet. Typically this would be something like yourcompany.com.au
What is web hosting?
Web hosting is a service that allows your website to be viewed on the Internet. It’s basically a computer housed in a data center that runs your website and email.
What are the perks of hiring you as an in-house manager/consultant?
Your projects receive first priority. Clients are given a higher priority when it comes to your web and graphic design projects. There are no agreements to sign for each individual project and no per-project cost.
My website was not built by Nicci Designs, can I still hire you as a manager/consultant?
Although we prefer managing for sites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated consultant.
We first like to do a Website Evaluation to become familiar with your website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the “Website Updates and Monitoring” tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed.
Based on your type of website, this Website Evaluation is a fixed $500 fee.
Do services rollover?
We do our best to make sure you stay up-to-date on the status of your projects, but ultimately it’s your responsibility to make sure that you request projects that are needed.
What happens if my website goes down, is hacked, breaks, etc?
The whole purpose of hiring me as your consultant is to protect your site and prevent anything from happening. However, in the case your website does get hacked, we will be there communicating with your web host on your behalf.
We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.
How do consulting/Strategy calls work?
Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call.
These strategy calls help us focus on a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training. If you’re a local business we will meet with you at your place of business.
Can I really cancel your monthly consulting/In-House services anytime?
Absolutely. We would hate to see you go but we know financial needs weigh on many decisions and don’t want to lock anyone in.
You also have the option of adjusting the amount of time you hire me for your services.
Request a cancellation via email to firstname.lastname@example.org, and we will immediately stop the next payment.